Service Design

The ability to design value added services must be based on a holistic view of a service’s lifecycle, solid service design principles and ensuring services are not designed in a vacuum. A thorough service design for example takes into consideration the implications a service may have on service management and service operation activities.

Additional considerations include:

• the nuances of modified vs. new services
• technologies available to establish and manage a service portfolio and catalog
• processes required to manage and operate services
• the need for service measurement methods and metrics
• the impact a service may have on technology architectures and management systems

Strong service design capabilities can transform resources into a portfolio of services and service assets that can be counted on by internal and external customers for continuity and capacity.

The benefits of strong service design include but are not limited to:

• Improved business alignment
• Reduced total cost of ownership
• Improved quality of service
• Increased consistenc of service
• Improved IT Governance and decision making capabilities.

As a trusted partner, the Novius Group can help your organization develop a repeatable service design capability that will strengthen your ability to deliver higher quality services against the most challenging of timescales.

Contact the Novius Group to learn more about how we can help transform your IT organization from a support group into a strategically aligned and enabled business partner.