Service Strategy

A company’s long term success is often tightly linked to its ability to leverage technology. However when technology spend is viewed primarily as an expense instead of as an investment, misalignment between Business and IT strategies typically ensue. IT’s ability to deliver faster, better and cheaper is important but not if its accomplished at the expense of realizing business strategies.

A Service Strategy represents a road map that Business and IT can use as a guide for formulating and managing technology investments. In the absence of a business aligned Service Strategy, it is often difficult for organizations to understand the downstream implications caused by decisions that are made in a vacuum.

Service Strategies are valuable tools that can be used to better manage a technology arm as a business instead of solely as expense center. Business benefits of leveraging a Service Strategy include:

• Timelier conversions of ideas and concepts into actual value added business services
• Managing alignment between Business and IT strategies
• Building competitive advantage into IT
• Reduction of IT related business risks through more informed decision making
• Ensuring results align with customer’s perceptions and anticipated business outcomes.

Contact the Novius Group to see how we can assist with your efforts to develop Service Strategy capabilities that include:

• Defining and cataloging your services
• Defining market space(s) for your IT services
• Defining your Service Portfolio
• Developing tailored service strategy principles
• Supporting Service Strategy rollouts